Taleo, a provider of on-demand talent management solutions, said today that the company received an “Outstanding” certification from the Service & Support Professionals Association for its North America Assisted Customer Support Center.
The SSPA awarded Taleo with this certificate after a 15 month-long review that assessed every piece of the company’s support function.
Taleo was required to provide evidence of meeting standards in areas such as strategic management, delivery processes, workforce management, value-added services, and tools and technology. Customer satisfaction results and metrics were also evaluated.
THE SSPA award was developed by 50 technology companies and involves audits of support functions against a broad range of best-practice criteria for delivering industry-leading customer support.
“Providing industry-leading customer support is one of our corporate values and essential for the success of our customers. In fact, we recently launched EMEA- and APAC-based support teams to provide localized service to our international customers as we continue to expand globally,” said Guy Gauvin, Executive Vice President, Global Services for Taleo. “This certification of our North America Assisted Support Center from SSPA underscores our commitment and dedication to providing our customers with the best service available. We look forward to extending this accreditation with other certifications as we strive for continued support excellence.”
Popularity: unranked [?]
April 22nd, 2009 at 2:39 pm
It’s too bad they didn’t ask about the product itself. Results of this study would have been much much different.
April 23rd, 2009 at 9:56 am
Why? Taleo not cutting it? what are the issues? ATSs always seem like giant black holes, job seekers enter data, if the system doesn’t time out first, to enter into a giant repository never to hear a peep except for the cold, electronic ‘thanks for applying’ message. And recruiters will amble through the system picking a resume here and there. Do ATSs really help recruiters recruit?